Shipping and Delivery Policy

Last updated: [DATE]

Everything we sell is delivered online. We do not ship physical goods, so there are no shipping charges, customs duties or delivery times by post or courier.

1. What we deliver

• Self-paced video courses and lessons: access to video lessons on our course platform, with presentations and bonus guides.
• Live private lessons: one-to-one online lessons held on a video-conferencing platform.
• Certificates: where a course includes a certificate of completion, it is issued in digital form.

2. How and when you receive access

• After your payment is confirmed, access to a self-paced course is sent to the email address you gave at checkout, or is activated in your personal account, usually within minutes and no later than [24] hours.
• Bonus guides are delivered by email or on the course platform, together with the course.
• For live lessons, we contact you after payment to agree on a schedule. Lesson links are sent by email or by the messaging app you choose.

3. Access period

Each course page states how long your access lasts. For example, our video lessons include [3 months] of access and the “First Lady” Basic plan includes [8 months] of access. The period starts when access is first granted. Where it is offered, access can be extended for a fee.

4. What you need

• A device with a modern web browser and a stable internet connection.
• A working email address. Please check your spam folder if you do not see our message.
• For live lessons, a camera and microphone and the video platform we name when we schedule the lesson.

5. Time zones and international customers

We serve customers worldwide. Self-paced courses can be watched at any time. Live lessons are scheduled in a time zone that we agree with you in advance. Because delivery is electronic, no customs, import duties or shipping restrictions apply.

6. If you did not receive your access

1. Check your spam or promotions folder and confirm that the email address you entered is correct.
2. If nothing arrives within [24] hours of payment, email support@ladycourse.com with your name, the email address used and the payment confirmation.
3. We will resend or correct your access. If we cannot deliver the service, you are entitled to a refund under our Refund and Return Policy.

7. Sharing access

Access is personal. Under our Terms and Conditions, you may not share your access link or login details with anyone else.

8. Contact

[LEGAL ENTITY NAME]
[REGISTERED ADDRESS]
Email: support@ladycourse.com