Refund and Return Policy
Our courses are digital, so there is nothing to ship back. This policy explains when and how you can get your money back.
1. Summary
| Product | Refund rule |
|---|---|
| Self-paced video courses and video lessons | Full refund if you request it within [14] days of purchase and have not used more than [20%] of the course content. |
| Live private lessons (for example, the programme for children and teenagers) | Unused, unscheduled lessons are refundable. A lesson cancelled with less than [24 hours] notice, or missed without notice, is treated as delivered. |
| Duplicate charge, technical failure, or access we could not provide | Full refund of the affected amount. |
2. Self-paced video courses and lessons
- You may request a refund within [14] days of the purchase date.
- To be eligible, you must not have viewed or downloaded more than [20%] of the course materials.
- If the course was bought at a discounted or promotional price, the refund equals the amount you actually paid.
- Bonus guides and presentations that come with a course are part of the course. They are refunded together with it, and access to them ends once a refund is granted.
3. Live private lessons
- You can reschedule a lesson free of charge if you tell us at least [24 hours] before the start time.
- If we cancel or cannot hold a lesson, we will offer a new time or refund that lesson.
- If you stop the programme part-way, we refund the lessons that have been paid for but not yet held, less any discount that was granted only because the full programme was bought.
- Lessons already held are not refundable.
4. Instalment payments
If you pay in instalments and your refund request is approved, we cancel any future instalments and refund what you have paid, subject to sections 2 and 3. Fees charged by the instalment provider are governed by that provider’s terms.
5. Problems with access or content
If you paid but did not receive access, or the materials do not work as described, contact us at support@ladycourse.com. We will first try to fix the problem. If we cannot provide access within [5] business days, you will receive a full refund.
6. How to request a refund
- Email support@ladycourse.com from the address you used when ordering.
- Include your full name, the course name, the date of purchase and the reason for your request.
- We will reply within [3] business days to confirm whether the request is approved.
7. How refunds are paid
- Approved refunds are returned to the original payment method, in the currency in which you paid.
- Processing usually takes [5–10] business days after approval. Your bank or card issuer may need additional time to show the credit.
- We cannot refund currency-conversion differences or fees charged by your own bank.
8. Returns
We do not sell physical goods, so there is nothing to return. Access to refunded digital content is withdrawn when a refund is paid.
9. Chargebacks
Please contact us before disputing a charge with your bank. We usually resolve requests faster directly, and we will cooperate with the payment provider if a dispute is opened.
10. Your legal rights
This policy does not limit any rights you have under the consumer protection laws of your country, including any statutory right to cancel a purchase or to a remedy for faulty digital content.
11. Contact
[LEGAL ENTITY NAME]
[REGISTERED ADDRESS]
Email: support@ladycourse.com